Hi, everyone ... this blog is to simply BLAST Bell Canada's horrible and frustrating customer service and procedures. It would be LUDICROUS if it actually mad me laugh, but as it stands, it is DISGUSTING.
I would like to start by showing that this is in no way a subjective rant on my part, and is in fact shared by many, many people, on- and offline. Bell Canada seems to think that they are still in the past, that they're monopoly hold is unshakable, and that they can duely treat their customers with wanton indifference and even a bit of cynicism. To Bell, we say: get over yourself!
I can't wait until the wi-fi/VOip revolution takes place, and does to Bell Canada what Google and their ultimately more democratic open-source/peer-to-peer system has done to simularly smug Microsoft.
And, FYI: I've been hearing that by summer of next year, phone companies will be required to make users' phone numbers PORTABLE -- meaning, you can buy your phone number, and use it on whichever service you choose, thus eliminating the dreaded 'if I change services, I lose my number -- now I have to update everyone' scenario. This one reason why Bell (and admittedly, other cell services) probably feels that jerking people such an exhorbitant sum to break their multi-year contracts. In Bell's case, however, the sheer complacent neglect of good customer service, and misinformed/uneducated staff, makes swallowing the $400 or so termination charge almost palatable.
Here is one happy customer from Cell-phone-plans.net, named aries, talking about her wonderful foray into the world of Bell Mobility:
I have struggled for several months on trying to straighten out this nightmare they call my statement. Apparently they do not want me to pay them because no one seems to answer the phone to tell me how much I REALLY owe. They point me to their painfully hard to get around web site when I want to talk to a REAL PERSON. If I could break out of my contract right now I would, anything has to be better than what I?ve seen with this backward, un progressive, confused company.
I truely hope someone from Bell has the ability to read this maybe they'll actually care enough to contact me..... "
Grrrrrr! Let's not take this anymore! No more embarassed and confused explanations by well-meaning yet seemingly overwhelmed and underbriefed Bell CSRs! No more 1 hr.+ waits for help that ultimately gets unresolved! No more exhorbitant Bell Canada fees, contracts and hidden charges! No more old technology (yes, Bell must know this is true, compared to newer, more advanced, up-and-coming and CHEAPER products and services by their competitors). No more Bell complacency!
LET'S END THE BELL MONOPOLY THROUGH OUR VOICES ... AND DOLLARS! The clock's tickin', Ma ...
